Showing posts with label article it news from GLC. Show all posts
Showing posts with label article it news from GLC. Show all posts

Saturday, 6 August 2011

Saturday May 29, 2010
By LEONG HUNG YEE
hungyee@thestar.com.my


XL excels in Indonesia

PT XL Axiata Tbk is fast becoming one of the jewels in the stable of telecommunication assets within Axiata Group Bhd.

Over the last few years, it has executed its plans well and achieved phenomenal growth. It instigated a well thought-out price war in the Indonesian market, which saw it reap benefits not only in the form of increasing market share but growing its profit margins as well.

No wonder XL’s EBITDA (earnings before interest, tax, depreciation and amortisation) contribution to Axiata for the first quarter ended March 31, 2010, even tipped that of Celcom (M) Bhd.

XL contributed 46% versus Celcom’s 43%. Axiata owns 66% of XL.
Hasnul Suhaimi ... With the capital injection from TMI and now Axiata, the group was on its way to becoming the second largest player in Indonesia.

For its own first quarter ended March 31, 2010, XL’s revenue and EBITDA were up 42% and 92% to 4.2 trillion rupiah and 2.1 trillion rupiah respectively year-on-year.

Its profit after tax rose more than 100% in the same period.

The quarter also saw XL being the first operator in Indonesia to offer minutes, SMS and data access in a single bundle. Accordingly, XL saw subscribers rising by 31% year-on-year to 33 million.

According to president director Hasnul Suhaimi, the group had only 7 million subscribers back in 2005. Its subscribers have grown exponentially in the last four years.

“We’ve managed to grow our revenue three fold in the past four years with a revenue market share of 18% currently, closing the gap with Indosat,” he told StarBizWeek in an interview.

Hasnul pointed out that its EBITDA surged some 142%, in the last three years, outgrew the industry’s average of between 18% to 19%.

No surprise then, that XL’s shares have gained more than 82% in the last six months. It reached a high of 3,750 rupiah on May 14, its highest in at least four years.

Prior to Telekom Malaysia International’s (TMI, now known as Axiata) acquisition of XL in 2005, XL’s revenue market share stood at about 11% with 10 players in the Indonesian telecommunication sphere.

The market in Indonesia is currently dominated by Telkomsel – 35% owned by Singapore Telecom Mobile Pte Ltd and 65% by Perusahaan Perseroan PT Telekomunikasi Indonesia Tbk.

Based on industry statistics, Telkomsel has 72.1 million customers, about 50% of the market.

Hasnul said with the capital injection from TMI and now Axiata, the group was on its way to becoming the second largest player in Indonesia.

“Our market share in terms of revenue could have easily slipped to 5% from 11% then. And maybe we would be number four today if not because of the capital injection and support of Axiata,” he said.

Hasnul expects to overtake second-placed rival Indosat this year, driven by strong subscriber and revenue growth.

Hasnul was appointed as president director of XL in September 2005. Prior to joining XL, he was president director of Indosat and was with PT Telkomsel earlier.

According to estimates, Indonesia currently has about 120 million SIM card users, accounting for a 50% of population penetration and 80% SIM card penetration.

Hasnul said XL currently had 90% geographical coverage in the country and still has excess capacity on its network.

He says XL had taken the decision to slow down its coverage and instead focus on deriving more value out of its existing capacity.

“We have about 9,000 towers combined and we also lease it to others. We also have some 200 BTS (base transceiver stations),” he said, adding that in 2009, XL raked in 600 billion rupiah from leasing its towers.

XL at one point was also mulling the possibility of selling its tower business in Indonesia, but Hasnul said there was no longer a need to do so.

He explained that due to new regulations, any sales of towers would have to be to a local incorporated owner thus the number of bidders dropped and that in turn no longer made it as viable to hive off its tower assets.

He said the average usage on a 24-hour period on its network was about 25% to 30% while it can reach 80% during peak hours.

He said XL was trying to push up its average usage to 40% to 50% by stimulating more traffic optimisation of its assets.

In 2007, XL caught the industry by surprised by dropping its call rate to 1 US cent on average on all minutes from 10 US cents previously. “Lot’s of customers signed up with us and traffic shot up by 30%,” Hasnul said.

He said many felt that XL had lowered its prices so drastically as it was desperate for subscribers.

“They thought we will stop after three months. But they did not know that we had done the numbers and all the preparatory five to six months prior.”

Hasnul explained that the pricing drop did not eat into profits and margins because costs were kept low and increasing volume helped nudge up earnings. Prices during non peak hours, when the network’s capacity was mostly idle, were the ones to have been reduced the most.

XL is also in the midst of securing additional telecommunications spectrum in Indonesia to accommodate its growth in the data market.

Hasnul said the group had secured the spectrum licence but was currently discussing with regulators for a right price.

Going forward, voice would still be growing but SMS may be flat while data would be an important segment, according to Hasnul.

XL’s data service revenue continued to grow in the quarter, with 124 million subscribers, contributing some 7% to total revenue, an increase of 58% quarter-on-quarter.

XL is currently the largest Blackberry distributor in Indonesia.

The group has also managed to lower its net debt to equity ratio of 1.2 times from 4.6 times a year ago and this was due to internally generated funds. XL had become cash flow positive since last year.

“We are comfortable with the current position and do not need to go to the market to raise cash,” Hasnul said.

On its key performance indicators, Hasnul said the group expects its revenue to grow at least in high teens, while EBITDA margin to grow at least in the high 40s.

Hasnul said the company would spend US$450mil to US$500mil on capital expenditure this year.

Capex would be funded internally and the money would mainly be spent to increase network capacity and improve the quality of service, he said.

For some years now, the general perception about XL is that it is more of a defensive play than a sexy growth story. However, the Indonesian telco still has plenty of growth prospects ahead.

Fund managers and analysts continue to like the XL growth story. They say that there was still room for growth in the Indonesian market, which means that for XL, being the third mobile operator, there was still “upside surprises.”

Morgan Stanley rated an overweight on XL, saying it was one of the fastest-growing telcos in Asia and still trades at an attractive valuation.

Thursday, 4 August 2011


EPF online and e-services

By LESTER KONG

Thursday September 24, 2009




Recognising the critical role of IT to enhance efficiency in customer care, EPF is now able to keep up with the demands of 12 million members.
As one of the most visible front line government agencies in the country, the number of members to the Employees Provident Fund (EPF) have been steadily increasing over the years.
This in turn resulted in queues and waiting periods for the members that pour through its doors day in and day out.
To solve this problem, EPF has introduced online and electronic services to reduce its dependence on counter services which tend to encourage queues.
Employee Provident Fund chief executive officer Tan Sri Azlan Zainol said EPF online and electronic services were first introduced in 2004 as part of efforts to continuously enhance service delivery to benefit their members.
“The EPF recognises the critical role IT (information technology) plays to enhance efficiency in our customer care in order to enable us to keep up with the demands of our 12 million members.
“We need to progress from providing our services merely through traditional brick and mortar channels which is costly and jump on to more sophisticated and convenient channels to enhance members’ accessibility.
“This is in keeping with the EPF service mission of offering members service ‘anywhere, anytime, anyhow’,” he said in an interview.
Azlan said that the queues at EPF counters have dropped significantly since the introduction of services such as i-Akaun and the Smart Kiosk.
“These services are especially for members who wish to perform rudimentary transactions such as checking EPF account statements but who are too busy to visit our counters.
“By having online services, our queues at EPF counters have reduced significantly, allowing visitors at the counters to enjoy more comfort in terms of shorter waiting time and improved service by our customer service personnel,” said Azlan.
Using i-Akaun, members are able to view their own EPF account anytime at a place of their convenience. They can check their statements as frequently as they want to ensure that nothing is amiss with their accounts.
“This service helps members play the important role of making sure that their contributions are paid on time for use during their retirement,” he said.
Another facility provided by the EPF is the Smart Kiosk, a self-service electronic kiosk offering members the convenience of retrieving their latest account statements in less than a minute.
“All that is required is a member’s MyKad and thumbprint identification. In addition, members can also obtain their i-Akaun password via Smart Kiosk,” Azlan said, adding that the services of both facilities come at no charge.


He added that currently, a total number of 141 Smart Kiosks have been in operations at EPF branches nationwide while 62 kiosks are at premises outside the EPF such as at selected branches of RHB Bank, RHB Islamic Bank, Ambank, CIMB Bank, Citibank and Public Bank.
But for members who are wary of the dangers of using online services, EPF’s service secured electronically with confidentiality and data security a top priority.
“As an organisation that deploys IT in the pursuit of service excellence for the benefit of its 12 million members, it is critical that information integrity, confidentiality and security remain a top priority.
“So yes, our Information Security Management Systems (ISMS) has been awarded the ISO/IEC 27001 certification for demonstrating its compliance to stringent international standards for security management, giving members the assurance that members’ data and confidentiality are highly protected,” he said.
So far, EPF members have taken to using its online and electronic services tremendously, affirming EPF’s strategy in integrating ICT in their service delivery channels, according to Azlan.
“In 2008, a total of 9.2 million members have resorted to these channels to conduct EPF transactions compared to 6.8 million members who dealt via EPF counters.
“These e-channels have in fact been instrumental in addressing the significant growth in customer interactions with the EPF in recent years, enhancing service delivery levels and enabling the EPF to communicate its messages to members effectively,” he said.
In 2006, 50% of members printed their statements through Smart Kiosks. Between January to June this year, this percentage has increased to 72%.
The Smart Kiosk recorded an average of 16,000 transactions per day. i-Akaun has reached 7,000 per day.
“With a combination of 23,000 transactions per day diverted to the electronic channels, the time saved at the counters can be used by front liners to focus on more demanding transactions.
“Simple transactions like statement viewing and printing, viewing of withdrawal status and others can be performed online at the comfort and convenience of the members and employers,” he said.
To help the public get familiar with the EPF’s online and electronic services, a Call Management Centre (CMC) was set up to be an integrated call centre that provides a one-stop point for customers to receive professional, consistent and effective feedback on their phone and electronic enquiries.
“The recent upgrading of the CMC has also enabled the EPF office to track each customer’s interaction with EPF either via counter or phone calls to CMC or e-mail enquiries.
“By responding to all telephone enquiries from EPF customers, the CMC allows the functional departments within the EPF to focus on their core activities effectively thus enhancing organisational efficiency.


“In addition, the call centre provides an alternative channel to disseminate the latest information on the EPF that have been published through the mass media,” he said.
The CMC was initially limited to handling phone enquiries only.
Following the upgrading exercise which commenced in August 2008 and completed this year, the centre now also manages electronic enquiries which members of the public can access via myEPF website, or http://enquiry.kwsp.gov.my to post their enquiries and feedback.
The CMC can also be reached at 03 – 8922 6000. The Customer Service Agents are available to answer calls from 7.30 am to 7.30 pm from Monday to Friday.
“As an organisation that is customer-focused, we will strengthen our operational efficiency particularly at all touch points where we deal with the public.
“We intend to raise the bar of our service delivery by focusing on enhancing our operational efficiency and customer service so as to ensure that members will have a smooth experience when dealing with us.
“Basically, we want to assure our members that the services they get are world class and that we benchmark ourselves against international standards,” Azlan said.

Published: Monday July 4, 2011
Updated: Monday July 4, 2011 

by : BERNAMA

PROTON to introduce CVT technology in new cars


KUALA LUMPUR: Proton Holdings Bhd will introduce the continuous variable transmission (CVT) technology in its coming range of cars, said group managing director, Datuk Seri Syed Zainal Abidin Syed Mohamed Tahir.

In a statement today, Syed Zainal said Proton has been conducting a comprehensive development and integration tests of the CVT with its CamPro engines and was happy to be able to provide this option to future buyers.

"Soon, CVT will be mated to our CamPro engines as an option to our range of cars along with the conventional four-speed automatic gear transmission that is currently being used.

"This feature will not only provide more than just a smoother drive but it will also contribute towards fuel efficiency and savings to the user," he said.

Syed Zainal said in view of fuel price pressure on consumers, the introduction of CVT would contribute significantly to not only provide drivers with a smoother drive but also help reduce fuel consumption.

He said Proton tests showed that the use of CVT in a car could reduce fuel consumption by up to four per cent with regards to urban driving and almost up to 10 per cent for highway driving.

"Lower fuel consumption also impacts the environment significantly by reducing carbon dioxide emissions," he said.

CVT technology has been growing in popularity among high-end car makers globally as it provides a smoother drive and more efficient performance to their cars. - BERNAMA